Refund policy

We have a 14-day return policy, which means you have 14- days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mabarca1998@gmail.com. Please note that returns will need to be sent to the following address: in the instructions 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mabarca1998@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

  • Products that have been used or washed
  • Products that have been hemmed or altered 
  • Items that were marked as final sale 
  • Iteams missing accessories or with damaged/ soiled accessories 
  • Inner-wear, including underwear and bras 
  • Items that are scratched,damaged,dirtied or soiled 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mabarca1998@gmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Note Important

Dear Customer, at Maribelashopstore, we consistently endeavor to ensure that your orders arrive in impeccable condition and with the highest level of care, so that our customers are fully satisfied with our service. We kindly request that when returning items, they are packaged with the same diligence and attention to detail. Thank you for your cooperation. Please feel free to reach out to our customer service team if you have any questions or need assistance with your return. We are here to help and ensure your experience with Maribelashopstore is always positive. Your satisfaction is our top priority, and we appreciate your trust in us. Have a wonderful day